Vol. 80 No. 2 (2021)
EQUIPMENT

SERVICE – THE KEY TO CUSTOMER SUCCESS

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  • Ю. Коопс
Ю. Коопс
VMI Group
DOI: https://doi.org/10.47664/0022-9466-2021-80-2-70-72

Published 2021-04-20

Keywords

  • customer success,
  • customer service,
  • holistic approach,
  • Total Cost of Ownership,
  • data analytics

How to Cite

[1]
Коопс, Ю. 2021. SERVICE – THE KEY TO CUSTOMER SUCCESS. Kauchuk i Rezina. 80, 2 (Apr. 2021), 70–72. DOI:https://doi.org/10.47664/0022-9466-2021-80-2-70-72.

Copyright (c) 2021 Kauchuk i Rezina

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Abstract

Main principles of VMI customer service (CS) today are described Two members of VMI management explain the drastic changes and new perspectives of the CS. The CS is not any more limited by the machines’ maintenance, spare parts delivery and retrofitting. It is not enough to sell the machine. The machine should remain profitable for the whole period of its life and be adaptive to new market demands. The article depicts the way, how to achieve that.
Requires Subscription or Fee PDF (Русский) (RUB 300)